Privacy policy

Last updated: September 11, 2026

At SYNAPSE LLC, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our digital products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how long we retain it, and the rights and choices that may be available to you.

By using synapseebbok.com, you acknowledge the practices described in this Privacy Policy.

1. Company Information

This website is operated by:

SYNAPSE LLC
EIN: 98-1969487
8206 Louisiana Blvd NE Ste A 9377
Albuquerque, NM 87113
United States

Email: contact@synapseebbok.com
Phone: +1 (505) 888-8883
Website: synapseebbok.com

For questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

We may collect information including:

  • Full name

  • Email address

  • Billing address

  • Phone number

  • Order details

  • Products purchased

  • Payment status

  • Customer support communications

  • Information submitted through forms

  • Marketing preferences

  • Account information, where applicable

  • Any other information you voluntarily provide

3. Payment Information

Payments may be processed by third-party payment processors.

When you make a purchase, your payment information may be collected and processed directly by the applicable payment provider.

SYNAPSE LLC does not generally receive or store your complete credit or debit card number or card security code.

We may receive limited payment-related information such as:

  • Transaction identifier

  • Payment status

  • Payment method type

  • Billing information

  • Last digits of a payment card

  • Refund information

Payment providers process personal information according to their own privacy and security practices.

4. Information Collected Automatically

When you visit synapseebbok.com, certain information may be collected automatically through cookies, analytics technologies, log files, pixels, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Language settings

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Links clicked

  • Shopping cart activity

  • Checkout activity

  • Referring website

  • Date and time of visits

  • Technical identifiers

We may use this information to operate and improve our website, understand customer behavior, detect technical issues, prevent fraud, and measure the effectiveness of our services and marketing.

5. Information From Third Parties

We may receive information from third-party providers that help us operate our business.

These providers may include:

  • Ecommerce platforms

  • Payment processors

  • Website hosting providers

  • Analytics providers

  • Email service providers

  • Advertising platforms

  • Fraud prevention services

  • Customer support providers

  • Digital delivery providers

  • Technology service providers

The information we receive depends on the services provided by each third party.

6. How We Use Personal Information

We may use personal information to:

  • Process purchases.

  • Confirm transactions.

  • Deliver digital products.

  • Send download links or access information.

  • Process refunds.

  • Respond to customer enquiries.

  • Provide customer support.

  • Investigate payment or technical issues.

  • Prevent fraud and unauthorized activity.

  • Maintain website security.

  • Improve our digital products.

  • Analyze website performance.

  • Understand customer behavior.

  • Manage customer accounts where applicable.

  • Send transactional communications.

  • Send marketing communications where permitted.

  • Manage marketing preferences.

  • Maintain accounting and business records.

  • Comply with legal obligations.

  • Enforce our policies and Terms of Service.

  • Protect our business and customers.

We use personal information only for legitimate business purposes or as otherwise permitted by applicable law.

7. Order and Transaction Communications

When you purchase a digital product, we may use your contact details to send communications necessary to manage your transaction.

These may include:

  • Order confirmations

  • Payment confirmations

  • Digital delivery emails

  • Download links

  • Access instructions

  • Refund notifications

  • Customer service communications

  • Important notices relating to your purchase

These communications are separate from promotional marketing messages.

8. Email Marketing

Where permitted, we may send promotional emails relating to:

  • New digital guides

  • Educational content

  • Product updates

  • Special offers

  • Discounts

  • Company news

  • Personal finance educational content

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications will not prevent us from sending transactional emails necessary to manage your purchases.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate, secure, analyze, and improve our services.

Cookies may be used for purposes including:

  • Maintaining shopping cart functionality.

  • Supporting checkout.

  • Remembering preferences.

  • Measuring website traffic.

  • Understanding customer interactions.

  • Detecting technical problems.

  • Preventing fraudulent activity.

  • Measuring advertising effectiveness.

  • Improving website performance.

Types of cookies may include:

Essential Cookies

Necessary for website functionality, checkout, payment processing, security, and digital delivery.

Analytics Cookies

Help us understand how visitors interact with the website.

Functional Cookies

Help remember settings and improve the browsing experience.

Advertising Cookies

Where used, these may help measure advertising campaigns and provide more relevant advertising.

Depending on applicable requirements, you may be provided with options to accept, reject, or manage certain cookies.

You may also manage cookies through your browser settings.

10. How We Share Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

These parties may include:

  • Ecommerce platform providers

  • Payment processors

  • Website hosting providers

  • Cloud service providers

  • Email providers

  • Analytics providers

  • Advertising providers

  • Fraud prevention providers

  • Customer support services

  • Digital delivery providers

  • Accounting providers

  • Professional advisers

  • Legal advisers

  • Government or regulatory authorities where legally required

We aim to limit disclosure to information reasonably necessary for the relevant service or purpose.

11. Advertising and Analytics

We may use analytics and advertising tools to understand how visitors interact with our website and measure the performance of marketing campaigns.

These technologies may collect information through:

  • Cookies

  • Tracking pixels

  • Device identifiers

  • Browser information

  • IP addresses

  • Website interaction information

Where applicable, customers will be provided with choices regarding certain tracking technologies.

12. Sale or Sharing of Personal Information

SYNAPSE LLC does not sell customers' personal information in exchange for direct monetary payment.

However, certain advertising, analytics, or tracking activities may be treated as a "sale," "sharing," or similar disclosure under some privacy laws.

Where applicable, we will provide and respect any privacy choices required by law.

13. Financial Information and Sensitive Data

Because SYNAPSE LLC provides educational content relating to personal finance, customers may contact us with questions concerning our products.

We do not request customers to provide sensitive financial information such as:

  • Online banking passwords

  • Full banking credentials

  • Credit card PINs

  • Brokerage account passwords

  • Security codes

  • Private authentication credentials

Customers should not send this type of information through email, customer support forms, or other communications with us.

Our digital products provide general educational information and do not require access to customers' private financial accounts.

14. Customer Support Information

If you contact us for customer support, we may collect and retain information contained in your message.

This may include:

  • Name

  • Email address

  • Order information

  • Description of the issue

  • Screenshots

  • Technical information

  • Other information voluntarily provided

Please avoid including unnecessary sensitive financial or personal information in customer support communications.

15. Business Transfers

If SYNAPSE LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor entity may process personal information subject to applicable privacy requirements.

16. Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law.

  • Respond to lawful requests.

  • Comply with court orders or legal proceedings.

  • Prevent fraud.

  • Investigate unauthorized transactions.

  • Protect our website.

  • Protect our customers.

  • Protect our legal rights.

  • Enforce our agreements and policies.

  • Protect the rights, safety, or property of others.

We will only make such disclosures where reasonably appropriate or legally required.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • Order and transaction requirements.

  • Accounting obligations.

  • Customer support requirements.

  • Fraud prevention.

  • Security requirements.

  • Dispute resolution.

  • Legal obligations.

  • Enforcement of our agreements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

18. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access.

  • Unauthorized disclosure.

  • Loss.

  • Misuse.

  • Alteration.

  • Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their own devices, accounts, passwords, and login credentials.

19. International Processing

Our website and service providers may operate from different locations.

As a result, personal information may be processed, stored, or transferred outside the location where you live.

Where required, reasonable safeguards will be used when transferring personal information between jurisdictions.

20. Your Privacy Rights

Depending on the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Request information regarding how your information is used.

  • Request information regarding certain disclosures.

  • Object to certain processing.

  • Restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

  • Request a portable copy of certain information.

  • Exercise applicable choices concerning advertising or tracking.

The availability and scope of these rights depend on applicable law.

21. How to Submit a Privacy Request

To submit a privacy-related request, contact:

contact@synapseebbok.com

Please provide enough information for us to understand and process your request.

For security purposes, we may need to verify your identity before completing certain requests.

We will only request information reasonably necessary to perform that verification.

22. Marketing Choices

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

You may continue to receive necessary transactional communications including:

  • Order confirmations.

  • Payment information.

  • Download links.

  • Refund notifications.

  • Customer support responses.

23. Third-Party Links

Our website or digital guides may contain links or references to third-party websites, tools, applications, financial institutions, or other services.

SYNAPSE LLC does not control the privacy practices of those third parties.

When you interact with a third-party service, its own privacy policy and terms may apply.

We encourage customers to review the privacy practices of third parties before providing personal information.

24. Third-Party Financial Services

Our educational products may discuss or refer generally to financial products, banks, investment platforms, budgeting applications, credit services, or other third-party financial services.

SYNAPSE LLC does not receive access to a customer's bank account, investment account, credit account, or other financial account simply because such a service is mentioned in our educational content.

If you choose to use a third-party financial service, any personal information you provide directly to that service will be governed by its own privacy practices.

25. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children who are not legally permitted to provide such information or make purchases without appropriate authorization.

If we become aware that personal information was collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information where required.

If you believe a child has improperly provided personal information to us, contact:

contact@synapseebbok.com

26. Do Not Track and Privacy Signals

Some browsers and devices provide privacy preference signals or "Do Not Track" functionality.

Because technical standards may differ, our website may not respond identically to every type of signal.

Where applicable law requires recognition of a specific privacy preference signal, we will make reasonable efforts to honor it.

27. Automated Fraud Prevention

Our ecommerce or payment providers may use automated systems to identify potentially fraudulent or unauthorized transactions.

These systems may evaluate factors including:

  • Transaction information

  • Device information

  • IP address

  • Billing information

  • Payment history

  • Technical indicators

Such processing may be performed by third-party payment or fraud-prevention providers according to their own policies and applicable requirements.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our website.

  • Our digital products.

  • Our business practices.

  • Technology.

  • Service providers.

  • Legal requirements.

The updated version will be published on our website with a revised “Last updated” date.

We encourage customers to review this Policy periodically.

29. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns regarding your personal information, please contact:

SYNAPSE LLC
8206 Louisiana Blvd NE Ste A 9377
Albuquerque, NM 87113
United States

EIN: 98-1969487
Email: contact@synapseebbok.com
Phone: +1 (505) 888-8883
Website: synapseebbok.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.