Shipping policy

Last updated: September 11, 2026

At SYNAPSE LLC, all products currently sold through synapseebbok.com are digital products.

This Shipping Policy explains how our digital products are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

SYNAPSE LLC
EIN: 98-1969487
8206 Louisiana Blvd NE Ste A 9377
Albuquerque, NM 87113
United States

Email: contact@synapseebbok.com
Phone: +1 (505) 888-8883
Website: synapseebbok.com

2. Digital Products Only

SYNAPSE LLC currently sells digital educational products, including:

  • Budgeting guides

  • Saving guides

  • Credit and debt guides

  • Beginner investing guides

  • Personal finance ebooks

  • Downloadable PDF files

  • EPUB and MOBI files

  • Financial education checklists

  • Worksheets and digital resources

  • Other downloadable educational content

All products are delivered electronically.

No physical product is shipped unless a product page expressly states otherwise.

3. No Physical Shipping

Because our products are digital, customers will not receive a physical package by mail, courier, or any other delivery service.

Accordingly:

  • No physical shipping carrier is used.

  • No tracking number is provided.

  • No physical shipping fee applies unless expressly stated otherwise.

  • No physical delivery timeframe applies.

  • No customs or import delivery process is required for our digital products.

Any reference to “delivery” in connection with our products refers to electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through one or more of the following methods:

  • A download link displayed after checkout.

  • A download link sent by email.

  • An order confirmation email.

  • Access through a customer account.

  • A secure digital delivery page.

  • Another electronic delivery method.

The delivery method may vary depending on the product purchased and the systems used to process the order.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment.

In some cases, delivery may be delayed due to:

  • Payment verification.

  • Fraud prevention checks.

  • Email delivery delays.

  • Technical issues.

  • Website or hosting interruptions.

  • Third-party service interruptions.

  • Incorrect customer information.

  • Temporary security reviews.

Most customers should receive access shortly after completing their purchase.

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Before completing a purchase, customers should verify that their email address has been entered correctly.

7. If You Do Not Receive Your Order

If you do not receive access to your digital product after completing your purchase, please first:

  • Check your email inbox.

  • Check your spam or junk folder.

  • Check any promotions or secondary inbox folders.

  • Confirm that the email address used during checkout was correct.

  • Review your order confirmation page for a download link.

If you are still unable to access your product, contact:

contact@synapseebbok.com

Please include, where available:

  • Your full name.

  • The email address used for the purchase.

  • Your order number.

  • The name of the product purchased.

  • The date of purchase.

  • A brief description of the issue.

8. Response Time

We aim to respond to delivery, access, and customer support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Delivery Problems

If a technical problem prevents you from downloading, accessing, or opening your digital product, we may, where appropriate:

  • Send a new download link.

  • Resend the purchased product.

  • Provide a replacement file.

  • Provide another available file format.

  • Correct an access problem.

  • Provide reasonable technical assistance.

If a technical issue on our side prevents delivery and cannot reasonably be resolved, the matter will be handled according to our Refund Policy and applicable law.

10. File Formats

Our digital products may be available in formats including:

  • PDF

  • EPUB

  • MOBI

  • Other electronic formats where indicated

Available formats may differ between products.

Customers should review the product information before purchase and ensure that they have a suitable device or application to open the relevant format.

11. Download Links

Certain products may be delivered through secure download links.

Where applicable:

  • Download links may expire.

  • Downloads may be subject to reasonable security restrictions.

  • The number of downloads may be limited to help prevent unauthorized distribution.

If a legitimate customer experiences a problem with an expired or inaccessible link, they may contact us for assistance.

12. Device and Software Compatibility

Customers are responsible for ensuring that they have:

  • A compatible device.

  • A suitable ebook reader or application.

  • An internet connection.

  • Software capable of opening the relevant digital file format.

If an alternative format is available, we may provide it where appropriate.

If the file itself is defective or cannot be accessed because of a problem on our side, please contact customer support.

13. Delayed or Pending Payments

Digital delivery may not occur until payment has been successfully authorized or confirmed.

In some cases, banks, payment processors, or financial institutions may delay payment confirmation.

SYNAPSE LLC is not responsible for delays caused solely by a customer's bank, card issuer, payment processor, or other financial institution.

14. Fraud Prevention and Verification

Certain orders may be temporarily reviewed for security or fraud-prevention purposes.

Digital delivery may be delayed where there is a reasonable concern involving:

  • Unauthorized payment.

  • Suspected fraud.

  • Incorrect billing information.

  • Unusual transaction activity.

  • Payment verification.

Once the transaction has been verified, access may be provided where appropriate.

15. International Digital Delivery

Our digital products may be purchased from multiple locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international shipping charges do not apply.

Customers are responsible for ensuring that they are legally permitted to purchase and access our digital products from their location.

16. Customs and Import Charges

Because SYNAPSE LLC currently sells digital products only, there are generally no:

  • Customs charges.

  • Import duties related to physical delivery.

  • Courier fees.

  • Postal fees.

  • International physical shipping costs.

Any applicable taxes associated with a digital purchase may be calculated separately during checkout where required.

17. Incorrect Product Delivery

If you receive a different digital product from the one you purchased, please contact us.

We will normally provide access to the correct product after verifying the order.

Where appropriate, the issue may also be handled according to our Refund Policy.

18. Unauthorized Sharing

Digital products and download links are intended for the customer who completed the purchase.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased files.

  • Resell our digital products.

  • Upload our products to file-sharing websites.

  • Provide unauthorized copies to third parties.

Use of our digital products is also governed by our Terms of Service.

19. Changes to Digital Delivery

We may update or change the systems used to deliver our digital products.

This may include changes to:

  • Download providers.

  • Email delivery systems.

  • Customer account systems.

  • File hosting providers.

  • Access methods.

Any changes will be designed to maintain reasonable access to purchased digital products.

20. Future Physical Products

This Shipping Policy currently applies to digital products.

If SYNAPSE LLC begins selling physical products in the future, separate shipping terms, costs, delivery times, tracking information, and return conditions may apply.

Any relevant physical shipping information will be displayed before purchase.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Our products.

  • Digital delivery systems.

  • Website functionality.

  • Business practices.

  • Legal requirements.

The current version will be published on our website with a revised “Last updated” date.

22. Contact Us

If you have questions about digital delivery or experience a problem accessing your order, please contact:

SYNAPSE LLC
8206 Louisiana Blvd NE Ste A 9377
Albuquerque, NM 87113
United States

EIN: 98-1969487
Email: contact@synapseebbok.com
Phone: +1 (505) 888-8883
Website: synapseebbok.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.